Privacy and cookie policy
Last updated: 8 October 2026
Who we are
Pear Growth Ltd ("Pear", "we") is a TikTok Shop agency registered in England and Wales, company number 15922485. Our registered office is 28 Queen Street, London EC4R 1BB. We are the data controller for the personal information described on this page.
Contact us about anything on this page at hello@peargrowth.com.
If you join our creator network, our Pear Creator Data Terms explain in more detail how we use creator information.
What we collect
When you fill in a form on this site
- Brand enquiries: your name, email address, company name, industry, website, phone number, and Instagram and TikTok handles.
- Creator sign-ups: your name, email address, website, phone number, Instagram and TikTok handles, and your content niche.
When you book a call
Our booking calendar is provided by Calendly. When you book, Calendly collects your name, email address and any answers you give, and shares them with us.
When you visit the site
- Without your consent, we count visits using PostHog in cookieless mode. Nothing is stored on your device. PostHog creates a temporary, anonymised identifier from your IP address and browser details that resets daily. We see pages viewed, how you arrived (for example a search engine or a link) and general device and location information. We have set PostHog to discard IP addresses.
- If you click Accept on our cookie banner, we also use cookies from PostHog and HubSpot. These let us recognise return visits, record anonymised session replays of how the site is used (form inputs are masked) and link your visits to any enquiry you send us.
How we use it and our lawful basis
- Replying to brand enquiries and discussing our services: Legitimate interests (responding to a business enquiry), or steps before entering a contract
- Adding creators to our network and matching them with brand campaigns: Consent, given when you tick the box on the creator form
- Counting visits without cookies, to understand which pages work: Legitimate interests (running and improving our website)
- Analytics and marketing cookies: Consent, given through the cookie banner
- Keeping business records: Legal obligation
We do not sell your personal information.
Who we share it with
We use these service providers to run the site and our business. They process data on our behalf and under contract:
- Webflow: website hosting and form submissions
- Cloudflare: website security and delivery
- HubSpot (EU data centre): customer relationship management, and tracking cookies if you accept them
- PostHog (EU Cloud): website analytics
- Calendly: meeting booking
Some of these providers, or their sub-processors, may process data outside the UK. Where they do, the transfer is protected by safeguards recognised under UK law, such as the UK International Data Transfer Addendum or the UK Extension to the EU-US Data Privacy Framework.
If you are a creator, we share your profile with brands when we put you forward for a campaign, as set out in the Pear Creator Data Terms.
How long we keep it
- Brand enquiries that do not become clients: 2 years from our last contact
- Client records: 6 years after the end of the contract, for tax and legal purposes
- Creator network data: as set out in the Pear Creator Data Terms
- Website analytics data: 2 years. Session replays are kept for 30 days.
Cookies
- pear_consent (local storage) (Pear): remembers your cookie choice. Set when you click Accept or Reject.
- ph_* (PostHog): recognises return visits and supports session replay. Set only after you click Accept.
- __hstc, hubspotutk, __hssc, __hssrc (HubSpot): links visits to enquiries and measures sessions. Set only after you click Accept.
You can change your choice at any time using the cookie settings link in the footer, or by clearing your browser's storage for this site.
Your rights
You can ask us to:
- give you a copy of your personal information
- correct it
- delete it
- restrict or object to how we use it
- move it to another provider
Where we rely on your consent, you can withdraw it at any time. Email hello@peargrowth.com and we will respond within one month.
If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113. We would appreciate the chance to resolve it first.
Changes
We will update this page if we change how we use personal information, and change the date at the top.
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